Frequently Asked Questions

1. 😎 What is this campaign about?

This campaign is part of NPVC’s Great Singapore Give initiative. We are looking to support small and medium charities through an auction experience. This Christmas, our goal is to encourage a whole new giving experience where donated items can raise funds for charities!

Looking to participate? You can either 1) donate items or 2) bid for items in our January or February auctions!

Stay tuned and get more updates:

📷: @heartbid.sg / @heartbid (Insta/ Facebook)

2. 🎁 What items can I donate?

We welcome donations in-kind that can be auctioned off at a value of $100 or above, preferably new and unused products. Items can also be non-physical, such as vouchers and workshops, subject to approval.

Do find our donation form here.

Have any questions? Contact us at partnerships@heartbid.sg.

3. 📦 How can I donate my item(s)?

Share with us more details via the donation form. We will get in touch with you within 3 days!

4. ⚠️ Are there any items you don’t accept?

Due to the nature of our auction, we do not accept perishable goods, hazardous materials or items with personal information. Please feel free to drop us an email if you need more clarification!

5. 🤔 Can I ask for my item back after I donate it?

We hope to auction all the items off. In the rare chance where the item is not auctioned off, we may contact you to return the item.

Unfortunately, we are unable to return donated items once they have been received and processed. Our system is designed to manage donations securely and efficiently, and items may be stored, photographed, or prepared for auction soon after donation. Because of this, we cannot accommodate requests to retrieve items after donation.

6. 💌 Can I bid on the items that I donated?

Absolutely! Do encourage your friends and loved ones to bid on the items!

7. 🔔 How will you be notified?

Stay tuned to our social media to get updates on our events! We will also be sending up email updates. We are excited to bring you on this journey with us and will definitely keep you in the loop.

8. 🎄Can I donate anonymously?

Of course! While we may still need your contact details for logistical purposes, we will respect your wish for anonymity in all public-facing materials. Just indicate your choice to remain anonymous when filling up the donation form!

9. 💝 Who benefits from my donation?

All proceeds from the auction go directly to supporting charity.